We Prioritize Your Satisfaction Above All. We Understand That Sometimes Things Don’t Go As Planned, Which Is Why We’ve Created A Hassle-free Return And Exchange Policy To Ensure You’re Always Happy With Your Purchase. Your Experience Matters To Us, And We’re Here To Make It Right!

 

Following Conditions Will Qualify Under Return And Exchange Policy:

  1. Product Fails To Meet The Quality Standards, Such As Visible Defects Or Poor Craftsmanship.
  2. Damaged Upon Delivery.
  3. Product Has Major Manufacturing Defects.
  4. Wrong Product, Size, Or Color Is Delivered To The Customer. 
  5. Incorrect Items Are Shipped To The Customer.
  6. Product Is Lost During Shipment.
  7. Customer Receives An Incomplete Order Or Missing Items.
  8. Discrepancies In Pricing Or Promotions During Checkout.
  9. Technical Errors Result In Incorrect Order Placement Or Money Deductions.
  10. Delays In Delivery Exceed The Expected Timeline Due To Processing Or Shipment Issues.

How To Exchange:

 

If You Encounter Any Issues With Our Product, Please Contact Us Immediately At (+880 9677 666 555) Or Send A Message On Our Facebook (Link Up) Within 24 Hours Of Receiving Your Order.

 

Important Notes:

 

  1. Customers Must Provide A Scanned Copy Or Image Of The Courier Service Invoice Used During The Return Process.

 

  1. Exchanges For Dresses, Accessories, Or Activewear Are Only Eligible If The Product Is Defective Or Damaged, Or If You Are Dissatisfied With The Quality.

 

  1. A Detailed Description Of The Damage To The Product Must Be Provided.

 

  1. Upon Receiving The Returned Product, Densmart Reserves The Right To Determine Whether The Item Qualifies For An Exchange Or Refund.

 

Let Us Know If You Need Further Assistance!